Though this isn't the most importantfactor in order to identify a dependable cloud web hosting provider from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you can get in touch with somebody when you're looking for help. The telephone support for hosting services may range from general to experienced, which means that the issues which can be resolved with a call vary depending on the particular company. Usually, these issues are simpler and include billing or 1st level tech issues as more complex issues generally need a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, having the option to phone call your service provider will save you a lot of time and efforts for the multitude of tiny problems which will eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

As we have live telephone support 14 hrs every day, you will be able to contact us and talk to our customer support agents to get more information about all of the Linux cloud web hosting packages that we offer and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we now have telephone numbers on as many as 3 different continents so that you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you can call us about general and billing matters, and even about some technical ones. If the issue is strictly technical or it needs more time to handle, you will have to go through our ticketing system, that will allow both you and our technical support team to track the information given by each side.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours per day as a part of the support services for each and every semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, but for any general, billing or small-scale tech issues you can always phone us and we will help you without delay in order to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you're able to find out if you can host your internet sites on our state-of-the-art cloud platform or you can get any other general information about our semi-dedicated services. We have local phone numbers in the United States of America, the UK and Australia along with a global number, which means that you're able to call the one that is nearer to where you are.