A live chat is among the many methods of communication offered by some web hosting suppliers as a part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster than a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a phone call with a representative. In addition, when the issue that you experience requires some time to be investigated and dealt with, you will be able to do something else meanwhile instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service without spending a dime as long as you have world wide web access even if your web hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that many problems are often resolved if you talk to a live person, we offer a live chat service for all our prospective and current clients. The chat is available every day and our support agents will assist you with a wide range of questions and issues. In case you aren't our customer yet, you'll be able to learn more about our cloud web hosting plans and the web hosting platform in general so that you can make sure that your websites will function properly on our servers. If you already have an account and you have some questions or you experience any troubles with some of our services, you will be able to join us on our live chat and we can provide you with the needed info or help you troubleshoot the problem. You will need to open a support ticket for some troubles that require more time or the expertise of a sysadmin, still for the majority of basic issues you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, which means that if you have any kind of questions for our Linux semi-dedicated packages, you're able to contact our customer support team whenever you need no matter if you have already purchased an account or not. Generally, the chat service is for pre-sales, billing and basic questions and issues, but we will help you with quite a lot of tech questions too. We can help you select the proper package for your web sites in case you do not have an account yet, we can respond to any kind of billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all of this will be done timely since our live chat service is available all day, every day. No matter when you require assistance, you're able to chat with a representative and save time and effort.