There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the least complicated medium of communication for different reasons. In the event that no tech support team member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy/paste large bits of information without the need to worry about spelling mistakes, and if a certain problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the exact same place, so either party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting company is that they’re usually separate from the hosting platform, which implies that if you have to provide information or to adhere to instructions, you’ll need to use no less than two different admin consoles and this number may increase in case you desire to manage multiple domain names. On top of that, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the support ticket system that we are using with our Linux cloud web hosting packages is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to remember different login credentials, since you will be able to manage both your tickets and the hosting account itself in a single location. So, in case you’ve got an inquiry or confront an issue, you can contact our client support staff representatives on the spur of the moment. Our ticketing system features an intelligent search mechanism. This suggests that even in case you’ve sent a plethora of tickets through the years, you will be able to track down the one that you need without efforts. You can also check knowledge base guides to troubleshooting commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in one location, which is why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will enable you to manage the communication with our client support team together with your storage space, which goes to say that you will not have to memorize an additional sign-on name for another admin dashboard. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several clicks of the mouse whilst you’re browsing the content within your semi-dedicated account. On top of that, you can look through older tickets using an intelligent search functionality or read applicable help articles, which contain solutions to commonly faced complications. The built-in trouble ticket system is closely monitored 24/7 with the maximum ticket response time being only one hour, so there’ll always be someone to help you.