1 hour ticket response
Our team of customer service technicians is devoted to delivering rapid answers to each of your inquiries. We will review your support ticket once it’s been received and will respond back to you with a solution within less than 60 minutes after the trouble ticket submission. In fact, our average customer support ticket response time is twenty minutes.
An Exceptional Client Care Service
Our techs have huge experience in the Linux cloud web hosting packages world and are skillful enough to find a rapid answer to your problem. If, however, the situation at hand is not within the competence of a customer support engineer, the helpdesk ticket will be sent to a developer or system administrator for further investigation.
A User–Friendly Help Center Section
To help you get a quick suggestion on how to use a certain feature, we have included a truly user–friendly Help section in the Online Control Panel. You can browse through a vast collection of web hosting account administration articles and website administration articles, take a look at our F.A.Q. section or check out our instructional video tutorials.
