Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center integrated into Mountaineer Web Hosting’s Online Control Panel. It boasts an ever–increasing knowledgebase with commonly asked questions and comprehensive educational articles prepared by our skillful customer support staff.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who would rather learn how to troubleshoot a typically experienced issue by watching an educational video clip, we’ve added a selection of video tutorials to our Online Control Panel. All the how–to video clips are concise and easy to understand. They offer visual presentations of various web site management activities.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 help desk support service and include a 1–hour support ticket response guarantee. Our knowledgeable technical support engineers will be at your disposal 24/7/365 and will rectify any problem that you may stumble upon within maximum one hour after the technical support ticket submission. In the majority of cases, a reply will be given to you in less than 20 minutes.